✦ Our Promise
Warranty Policy
We stand behind the quality of every piece we sell. Here's what you're covered for.
Last updated: April 2025
6
Months Manufacturing Defect Warranty on all Minella Jewels products
What Is & Isn't Covered
✓ Covered
- Stone falling off within warranty period
- Clasp or closure breaking under normal use
- Plating wearing off abnormally fast
- Chain links breaking without force
- Structural defects in the jewellery
- Discolouration due to manufacturing fault
✗ Not Covered
- Damage from misuse or accidents
- Normal wear and tear over time
- Damage from chemicals, perfume, or bleach
- Items that have been altered or repaired elsewhere
- Lost or stolen items
- Damage from swimming in the sea or pool
Warranty Coverage Details
All products sold by Minella Jewels come with a 6-month manufacturing defect warranty from the date of delivery. This warranty covers defects in materials and workmanship that occur under normal use and care.
The warranty is applicable to the original purchaser only and is non-transferable. Proof of purchase (order ID or confirmation email) is required for all warranty claims.
Under this warranty, we will, at our discretion, repair or replace the defective item at no charge. If the exact item is no longer available, we will offer a product of equal value as a replacement, or issue store credit.
How to Claim Your Warranty
Claiming is simple — contact us and we'll handle the rest:
2
Share photos and your order IDSend clear photos of the defect and your order number so we can verify the claim quickly.
3
We'll review and confirmOur team will assess the claim within 2 business days and let you know if it's approved.
4
Return the itemIf approved, you'll be asked to ship the item back to us. We'll cover the return shipping cost for valid warranty claims.
5
Replacement dispatchedYour replacement will be dispatched within 3–5 business days of receiving the returned item.
Extending Your Jewellery's Life
While our warranty covers manufacturing defects, proper care significantly extends how long your jewellery stays in perfect condition. Visit our Jewellery Care guide for detailed tips on cleaning, storage, and everyday care.
Key habits that protect your jewellery: avoid contact with perfumes and chemicals, store pieces separately in a dry place, and remove jewellery before swimming or sleeping.
Have a warranty claim?
We'll sort it out quickly. WhatsApp is the fastest way to reach us.