Privacy Policy

Last updated: June 2025

Minella Jewels ("we", "our", "us") is committed to protecting the privacy of our customers. This policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order.

Information We Collect

• Order information: Name, email address, phone number, shipping address, and payment details (processed securely via PayU — we never store card details).
• Usage data: Pages visited, time spent, browser type, and device information (collected anonymously via Google Analytics).
• Communications: Messages you send us via Instagram, email, or our contact form.

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your queries and support requests
• To improve our website and product offerings
• To send occasional promotional emails (only with your consent)

Payment Security

All payments are processed through PayU, a PCI-DSS compliant payment gateway. We do not store any credit/debit card or banking information on our servers.

Sharing Your Data

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (shipping partners, payment gateways) solely for order fulfilment purposes.

Cookies

Our website uses essential cookies to maintain your shopping cart session and analytical cookies (Google Analytics) to understand site usage. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights

You have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at @minellajewels or via our Contact page.

Data Retention

We retain order data for 3 years for accounting and legal compliance purposes. You may request earlier deletion where legally permissible.

Changes to This Policy

We may update this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact

For privacy-related queries, reach us at @minellajewels on Instagram.